Refund policy
1. Returns, Refunds, and Exchanges
Estimated Delivery: 7–10 business days after your order has been shipped. Please allow 2–3 business days for order processing before your order is shipped.
1.1 30-Day Return Guarantee
Your satisfaction is important to us. Poopoose.store offers a 30-day return and exchange guarantee for genuine product-related issues, including products that arrive defective, damaged, incomplete, incorrect, or are not functioning as intended.
Refund requests must be submitted within 7 days of receiving your order.
To request a refund or return, please contact us through our Live Chat or Contact Us page and provide:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem, where applicable
Change-of-mind returns are not covered by this guarantee. Refunds are only available when there is a genuine issue with the product or order, subject to applicable consumer protection laws.
Do not send the product back before contacting us. We will provide the appropriate return instructions and return address.
1.2 Return Conditions
Approved returns should be returned in their original condition and, where reasonably possible, in their original packaging.
We may refuse a return or reduce the refund if the product has been intentionally damaged, misused, modified, altered, or improperly handled after delivery, to the extent permitted by applicable law.
1.3 Damaged, Defective, or Incorrect Products
If your Poopoose.store product arrives damaged, defective, incomplete, incorrect, or is not functioning as intended, please contact us through our Live Chat or Contact Us page as soon as reasonably possible.
Depending on the situation and applicable law, we may provide a replacement, repair, refund, or another appropriate solution.
1.4 Return Shipping Costs
For approved product-related returns, Poopoose.store will cover applicable return shipping costs where required by law.
1.5 Refunds
Once an approved return has been received and inspected, we will generally issue the approved refund to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process the refund and make the funds available in your account.
Please note that refunds are not provided for shipping delays once an order has been dispatched.
Refunds may also be declined where the issue is caused by misuse, accidental damage, normal wear and tear, or improper handling.
Nothing in these Terms limits or excludes any mandatory consumer rights or remedies available to you under applicable law.
Our goal is to resolve genuine product issues quickly and fairly while providing clear and reliable support throughout the process.