Terms of service
TERMS & CONDITIONS
Last Updated: September 10, 2026
Welcome to Poopoose.store. These Terms & Conditions (“Terms”) govern your access to and use of the Poopoose.store website, including your purchase and use of our products and services.
By accessing our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms and the policies referenced on our website.
If you do not agree with these Terms, please do not use our website or place an order.
1. General Terms
1.1 Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.
If you are below the legal age required to make purchases independently in your jurisdiction, you must use our website with the permission and involvement of a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms.
1.2 Prohibited Website Use
You may not use our website:
- For unlawful, fraudulent, deceptive, or unauthorized purposes.
- To violate any applicable law or regulation.
- To interfere with or disrupt the operation or security of our website.
- To gain unauthorized access to our systems, accounts, servers, or networks.
- To introduce viruses, malware, malicious code, or other harmful material.
- To impersonate another person or entity.
- To collect, misuse, or attempt to obtain personal information belonging to others.
- To infringe intellectual property or other legal rights.
- To interfere with another customer’s use of our services.
We reserve the right to suspend or terminate access to our website, refuse service, or cancel orders where reasonably necessary to protect our customers, business, website, or legal rights.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, features, pricing, and other information displayed on our website are accurate.
Minor variations may occur. Product colors may appear differently depending on your device, screen settings, lighting, photography, or other factors.
We reserve the right to correct errors, update product information, modify product specifications, change prices, limit quantities, discontinue products, modify or withdraw promotions, and correct availability information at any time, subject to applicable law.
3. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is not considered accepted until we have confirmed the order and/or processed the payment, subject to applicable law.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including due to:
- Suspected fraud or unauthorized activity.
- Payment issues.
- Pricing or listing errors.
- Product availability limitations.
- Duplicate or unusually large orders.
- Incorrect customer information.
- Technical errors.
- Other circumstances preventing legitimate fulfillment.
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.
You are responsible for ensuring that your name, email address, billing information, shipping address, and other order information are accurate and complete.
4. Pricing and Payment
Prices displayed on our website may change without prior notice, except where applicable law requires otherwise.
The price applicable to your purchase will generally be the price displayed at checkout when your order is placed.
Payments may be processed through third-party payment providers. Your payment information may be collected and processed directly by the applicable payment provider.
When you use a third-party payment method, you may also be subject to that provider’s own terms, privacy policy, refund rules, chargeback procedures, and other policies.
Poopoose.store does not control the policies or security practices of independent payment providers.
5. Shipping and Delivery
5.1 Shipping
Where a free-shipping offer is displayed and applicable to your order, Poopoose.store will not charge a separate standard shipping fee.
Free shipping does not necessarily include customs duties, import taxes, tariffs, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities. Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility.
5.2 Order Processing
Please allow 2–3 business days for order processing before your order is shipped.
Orders are processed after order confirmation and successful payment.
The estimated delivery time is 7–10 business days after shipment. Delivery times are estimates and may vary due to destination, carrier availability, customs, holidays, weather, transportation conditions, or other circumstances outside our reasonable control.
5.3 Tracking
Where available, tracking information will be provided after shipment.
Please allow 4–5 business days for tracking information to become available or begin updating after your order has been shipped.
Tracking information may occasionally remain unchanged while a package is traveling between facilities, undergoing customs processing, or awaiting carrier updates.
5.4 Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
Poopoose.store does not control customs procedures and cannot guarantee the time required for an order to clear customs.
5.5 Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Poopoose.store is not responsible for delays, failed deliveries, returned packages, or additional costs caused by an incorrect, incomplete, or outdated address provided by the customer, to the extent permitted by applicable law.
If you discover an address error, please contact us immediately through our Live Chat or Contact Us page.
We will make reasonable efforts to correct an address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.
6. Returns, Refunds, and Exchanges
6.1 Return and Refund Guarantee
Poopoose.store offers a 30-day return and exchange guarantee for genuine product-related issues, including products that arrive defective, damaged, incomplete, incorrect, or are not functioning as intended.
Refund requests must be submitted within 7 days of receiving your order.
Change-of-mind returns are not covered by this guarantee. Refunds are only available for genuine product or order issues, subject to applicable consumer protection laws.
To request a return, refund, or exchange, contact us through our Live Chat or Contact Us page and provide your order number and, where applicable, clear photos or videos showing the issue.
Do not send the product back before contacting us. We will provide the appropriate return instructions and return address.
6.2 Return Conditions
Approved returns should be returned in their original condition and, where reasonably possible, in their original packaging.
We may refuse a return or reduce the refund if the product has been intentionally damaged, misused, modified, altered, or improperly handled after delivery, to the extent permitted by applicable law.
6.3 Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, incorrect, or is not functioning as intended, please contact us as soon as reasonably possible.
Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.
6.4 Return Shipping Costs
For approved product-related returns, Poopoose.store will cover applicable return shipping costs where required by law.
6.5 Refunds
Once an approved return has been received and inspected, an approved refund will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Refunds may be declined where the issue is caused by misuse, accidental damage, normal wear and tear, or improper handling, to the extent permitted by applicable law.
Nothing in these Terms limits or excludes any mandatory consumer rights or remedies available to you under applicable law.
7. Privacy and Data Protection
Your privacy is important to us.
When you use our website, place an order, contact us, or otherwise interact with our services, we may collect information such as your name, email address, phone number, billing and shipping information, order information, payment-related information, device information, IP address, website activity, and communications you send to us.
We may use this information to:
- Process and fulfill orders.
- Process payments.
- Arrange shipping and delivery.
- Provide customer support.
- Process returns, refunds, and exchanges.
- Prevent fraud and unauthorized activity.
- Maintain and secure our website.
- Improve our products and services.
- Comply with legal obligations.
We may share necessary information with third-party service providers, including payment providers, shipping and fulfillment providers, website and technical service providers, and customer support providers.
Payment information may be processed directly by third-party payment providers. Their own terms, privacy policies, refund rules, chargeback procedures, and other policies may apply.
For more information, please review our Privacy Policy.
8. Intellectual Property
Unless otherwise stated, the Poopoose.store name, branding, logos, trademarks, product designs, photographs, videos, graphics, text, website design, layouts, and other content displayed on our website are owned by or licensed to Poopoose.store and are protected by applicable intellectual property laws.
You may access and use our website for personal and lawful purposes.
You may not, without prior written permission:
- Copy or reproduce our content.
- Modify or create derivative works.
- Republish or redistribute our content.
- Sell, license, or commercially exploit our content.
- Use our branding or trademarks in a misleading manner.
- Use our product photographs or designs for commercial purposes.
Nothing in these Terms transfers any intellectual property rights to you.
9. Third-Party Services and Links
Our website may contain links, integrations, payment services, applications, or other features provided by third parties.
Third-party services may operate under their own terms, conditions, privacy policies, refund policies, and security practices.
Poopoose.store does not control and is not responsible for the availability, content, privacy practices, security, or operation of independent third-party services, except where applicable law provides otherwise.
Your use of third-party services is subject to the terms and policies of those providers.
10. Disclaimers
We make reasonable efforts to maintain our website and provide accurate product and service information.
However, to the maximum extent permitted by applicable law, we do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be error-free.
- Website content will always be completely accurate or current.
- Products will always be available.
- Delivery estimates will always be met.
- The website will be completely free from security vulnerabilities or harmful components.
Nothing in these Terms excludes any warranty, guarantee, consumer protection, or legal right that cannot legally be excluded or limited.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Poopoose.store will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from your use of our website or purchase or use of our products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to remove, restrict, or reduce any mandatory consumer rights or protections available to you.
12. Events Outside Our Reasonable Control
Poopoose.store will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, government actions, strikes, carrier disruptions, technical failures, supply shortages, or other unforeseen events.
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements, or business practices.
The latest version will be posted on our website with an updated “Last Updated” date.
Where permitted by law, continued use of our website after revised Terms are posted constitutes acceptance of those revised Terms.
Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.
14. Governing Law and Consumer Rights
These Terms are subject to the laws applicable to Poopoose.store and the relevant transaction, except where mandatory consumer-protection laws applicable to you provide rights that cannot legally be excluded, waived, or restricted.
Nothing in these Terms prevents you from exercising any mandatory consumer rights or remedies available under applicable law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
15. Contact Us
If you have questions about these Terms, your order, returns, refunds, products, or any other matter relating to Poopoose.store, please contact us through our Live Chat or Contact Us page.