Shipping policy
SHIPPING POLICY
Last Updated: September 10, 2026
At Poopoose.store, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
If you have any questions about shipping or your order, please contact us through our Live Chat or Contact Us page.
1. Free Worldwide Shipping
Poopoose.store offers free standard shipping worldwide on eligible orders.
Free shipping means no separate standard shipping fee will be charged at checkout where the offer applies.
However, free shipping does not necessarily include customs duties, import taxes, tariffs, brokerage fees, handling charges, or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
2. Order Processing
Orders are generally processed after payment has been successfully received and the order has been confirmed.
Please allow 2–3 business days for order processing before your order is shipped.
Processing times may be longer during periods of high order volume, holidays, promotions, or other circumstances outside our reasonable control.
Once your order has been shipped, tracking information will be provided when available.
3. Shipping & Delivery Times
The estimated delivery time is 7–10 business days after your order has been shipped.
Delivery times may vary depending on the destination, shipping carrier, customs processing, and other factors.
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier delays
- Transportation disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Government restrictions
- Other circumstances outside our reasonable control
Poopoose.store is not responsible for delivery delays caused by circumstances beyond our reasonable control.
4. Tracking Information
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow 4–5 business days for tracking information to become available or begin updating after shipment.
Tracking information may occasionally remain unchanged while your package is in transit, being transferred between carriers or facilities, or undergoing customs processing.
If your tracking information has not updated for an extended period, please contact us through our Live Chat or Contact Us page.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities.
Unless expressly stated otherwise at checkout, all such charges are the customer’s responsibility.
Poopoose.store does not control customs procedures and cannot guarantee how quickly an order will clear customs.
Customers are responsible for complying with applicable import requirements in their country.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order.
Poopoose.store is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by an incorrect, incomplete, or outdated address provided by the customer, to the extent permitted by applicable law.
If you notice an error in your shipping address, please contact us immediately through our Live Chat or Contact Us page.
We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after fulfillment has begun.
7. Failed or Returned Deliveries
If a package cannot be delivered because of an incorrect address, failure to collect the package, refusal of delivery, or other circumstances caused by the customer, the package may be returned to the sender.
If the package is returned to Poopoose.store, additional shipping costs may apply if you request that the order be reshipped.
Where permitted by applicable law, any refund for an undeliverable or returned package may be reduced by applicable shipping or return costs incurred by Poopoose.store.
8. Lost, Stolen, or Damaged Packages
If your package appears to have been lost, stolen, or damaged during delivery, please contact us through our Live Chat or Contact Us page as soon as reasonably possible.
For damaged packages, please provide photographs or videos of the package and product where possible.
We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Where applicable, any replacement or refund will be handled in accordance with our Returns, Refunds, and Exchanges Policy and applicable consumer protection laws.
9. Delivery Estimates
Any delivery timeframe displayed on our website, at checkout, or in communications from Poopoose.store is an estimate unless expressly stated otherwise.
Delivery dates cannot be guaranteed because shipping times may be affected by factors outside our control, including carriers, customs authorities, weather, transportation disruptions, and local delivery conditions.
10. Contact Us
If you have questions about your shipment, tracking information, delivery, or any other shipping matter, please contact us through our Live Chat or Contact Us page.